Global Shipping and Delivery Information
EquipmentFans serves a global industrial market. We understand that getting replacement parts to your facility quickly is often critical to minimizing equipment downtime. We have established robust logistics partnerships to ensure your thermal management solutions arrive safely and as swiftly as possible.
Order Processing and Handling Times
The time it takes to prepare your order for shipment depends on the stock status of the items purchased:
- In-Stock Items: Orders for products currently held in our primary warehouse are typically processed, packed, and handed over to the shipping carrier within 1 to 3 business days (excluding weekends and public holidays).
- RFQ, Backordered, or Specially Sourced Items: Because we offer an extensive directory of specialized industrial fans, many items are sourced directly from the manufacturer or global partners upon request. The processing time (lead time) for these items can range from a few days to several weeks. A highly accurate estimated shipping date will be provided to you during the quotation phase and confirmed upon order placement.
Shipping Methods and Estimated Transit Times
During the checkout process, you will be presented with available shipping options based on the total weight and dimensions of your order, as well as your destination address. We partner with reputable international couriers, including DHL, FedEx, UPS, and reliable postal services.
- Standard International Shipping: Estimated transit time is generally 7 to 15 business days, depending on the destination region.
- Expedited / Express Courier: For urgent requirements, express options typically deliver within 3 to 7 business days globally.
Please note: Transit times are estimates provided by the carriers and are not guaranteed. We cannot be held responsible for delays caused by severe weather, carrier operational issues, or customs processing.
Order Tracking
As soon as your order has been packed and a shipping label created, you will receive an automated email containing your tracking number and a link to monitor your shipment’s progress in real-time.
International Customs, Duties, and Taxes (Important)
EquipmentFans ships merchandise worldwide. However, all international shipments are sold on a DAP (Delivered at Place) / DDU (Delivery Duty Unpaid) basis. This means:
The product prices listed on our website and the shipping charges calculated at checkout DO NOT include any import duties, value-added taxes (VAT), goods and services taxes (GST), or customs clearance brokerage fees that may be levied by your country’s customs authority.
As the importer of record, the buyer is solely and completely responsible for paying any and all such charges upon the parcel’s arrival in the destination country. If a package is refused by the buyer due to unpaid customs fees, the buyer will be responsible for all original shipping costs, return shipping costs, and a restocking fee.