Refund and Returns Policy
At EquipmentFans, we specialize in providing highly technical industrial components. We strongly urge all procurement personnel and engineers to meticulously review the provided OEM datasheets, physical dimensions, electrical specifications, and part numbers prior to finalizing an order. Because industrial components are often sensitive and specific, our return policy is designed to be fair while maintaining the integrity of our inventory.
Standard 30-Day Return Window
We accept requests for returns within 30 calendar days from the date your order is successfully delivered. After 30 days have passed since delivery, we unfortunately cannot offer you a refund or exchange under any circumstances.
Conditions for Acceptable Returns
To be eligible for a return and subsequent refund, the item must meet the following strict criteria:
- Defective Out-of-the-Box (DOA): The fan or blower fails to operate according to the manufacturer’s specifications immediately upon initial, correct installation.
- Fulfillment Error: You received a product with a completely different Manufacturer Part Number (MPN) than what was stated on your order confirmation.
- Unused Condition: The item must be entirely unused, unmounted, unpowered, and in the exact same pristine condition that you received it. It must be in its original, undamaged manufacturer packaging, including all accessories, manuals, and protective materials.
Non-Returnable Items
Due to the nature of B2B industrial supply, the following categories of products are strictly non-returnable and non-refundable:
- Special Orders & Sourced Parts: Items that were specifically procured for you via a Request for Quote (RFQ), out-of-stock items that were backordered on your behalf, or obsolete parts sourced from secondary markets.
- Damaged by User: Products that have been subjected to improper installation, incorrect voltage application, physical modification (e.g., cutting wires, altering connectors), or used in environmental conditions exceeding their rated specifications.
The Return Process & RMA Requirement
Do not send your purchase back without authorization. To initiate a return, you must email our support team at [Your Email Address] with your order number and a detailed explanation of the issue (including photos or videos if claiming a defect). If approved, we will issue you a Return Merchandise Authorization (RMA) number and specific return shipping instructions.
Return Shipping Costs and Restocking Fees
- Our Error or Defective Product: EquipmentFans will cover the return shipping costs by providing a prepaid shipping label.
- Buyer’s Remorse or Incorrect Order by Buyer: If a return is approved as a courtesy for an item ordered in error by the buyer, the buyer is solely responsible for all return shipping costs. Furthermore, a standard 20% restocking fee will be deducted from the final refund amount to cover processing and inventory reallocation.
Refund Processing
Once your authorized return is received and meticulously inspected by our technical team, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days.